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MZII Foodstuff

Return and Refund Policy

MZII Foodstuff – Olive Oil Products Only

At MZII Foodstuff, we specialize exclusively in the sale of packaged olive oil products. Due to the consumable nature of food products, returns are limited to specific situations described below. Our goal is to ensure product quality and customer satisfaction.

 

1. Return Eligibility

Returns are accepted only for defective, damaged, leaking, or incorrect items delivered to the customer.

To qualify for a return:

    • The issue must be reported within 48 hours of delivery
    • The product must be unused, unopened, and in its original sealed packaging
    • Proof of the issue (photos or videos) must be provided

Opened or unsealed olive oil products cannot be returned for health and safety reasons.

 

2. Non-Returnable Items

For hygiene and food safety reasons, we do not accept returns for:

    • Opened or used olive oil bottles
    • Products damaged due to improper storage after delivery
    • Products returned without prior approval from MZII Foodstuff

 

3. Return Request Process

To request a return:

    1. Contact our customer support within 48 hours of delivery
    2. Provide your order number, description of the issue, and clear photos or videos
    3. Our team will review the request and respond within 1–2 business days

Returns must be approved before any item is sent back.

 

4. Refund Policy

If a return request is approved:

    • A replacement product may be offered if available, or
    • A full refund will be issued to the original payment method

Refunds are typically processed within 7–10 business days after approval.

Shipping and delivery charges are non-refundable, unless the return is due to our error.

 

5. Return Shipping Cost

If the product is damaged, defective, or incorrect,
MZII Foodstuff will cover the return shipping cost

6. Contact Information

If you have any questions regarding this policy, please contact us: